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Delivery & Returns
◦ UPDATE FOR BLACK FRIDAY & CHRISTMAS
Due to increased order volumes during the holiday season, please allow a little extra time for your order to be packed and shipped. We are working as quickly as possible, and every parcel is prepared with care.
Orders may take an additional 3–5 business days to dispatch from Black Friday through to Christmas. Shipping carrier delays may also occur during this period, which are unfortunately outside our control.
Thank you for your patience and understanding during our busiest time of the year!
◦ How long does delivery take?
Orders are generally packed within 1–3 business days. Once dispatched, shipping times are:
- Standard: 3–8 business days
- Express: 1–3 business days
◦ Can I return a product?
Yes — we accept returns for unopened items within 14 days of delivery. Just email us at hello@solmedicinals.com before sending anything back.
◦ What if my item arrives damaged?
We're so sorry to hear that. Please send a photo of the item within 48 hours of delivery to hello@solmedicinals.com, and we’ll arrange a replacement or refund right away.
Evidence-Based References