RETURN & REFUND POLICY

At SOL MEDICINALS, we stand behind the quality of our products and are committed to giving you the best experience possible. If you’re not entirely satisfied with your purchase, we’re here to help.

1. 30-Day Money Back Guarantee & Returns

We offer a 30-Day Money Back Guarantee on one opened product per order. If you purchased multiple products, any additional items must be returned unopened.

Eligibility for Returns:

Opened products: only one opened product per order qualifies for a refund.
Unopened products: must be returned in the same condition you received them, including original packaging.

Timeframe:

Returns must be initiated within 30 days of delivery.

Non-returnable items:

Due to health and safety, certain products (e.g., opened herbal-infused products or salves beyond the one opened item allowed) cannot be refunded.

2. Refunds

Once we receive your return, we will inspect it and notify you of your refund status.

Refund Method: Approved returns will be refunded to your original payment method within 7 business days.
Refund Timeline: Depending on your bank or credit card provider, refunds may take a few additional days to appear in your account.
Shipping Costs: Original shipping costs are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged.

To exchange a defective product, contact us at hello@solmedicinals.com within 7 days of receiving your order.

4. Shipping Returns

Before returning a product, please contact us at hello@solmedicinals.com for instructions on where to send it.

You are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered.

5. Contact Us

If you have any questions about our Refund and Return Policy, reach out to us:

Email: hello@solmedicinals.com

SOL MEDICINALS

Siena, founder & naturopath

Welcome to SOL. It is an honour to welcome you into our community - a space where we embrace the power of nature to restore balance, vitality, and true well-being.

As a naturopath, I firmly believe that true healing comes from within. My mission is to provide you with the tools - the plants, the knowledge, the guidance - that support your journey back to your most vibrant self.

BACHELOR OF HEALTH SCIENCE (BHSc), NATUROPATHY

PROUD MEMBER OF THE NATUROPATH AND HERBALISTS ASSOCIATION OF AUSTRALIA (NHAA).

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While my naturopathic practice is currently limited, I continue to offer a small number of online consultations for those seeking deeper, one-on-one support. These sessions are designed to uncover the root cause, reconnect you with your body’s rhythms, and guide you toward lasting wellbeing — using herbal medicine, lifestyle guidance, functional testing, and naturopathic care.

If you're feeling called to work together, you can book a free 10-minute discovery call with me to learn more ♡

Request A FREE 10-MINUTE DISCOVERY CALL

Frequently asked questions

Naturopathic medicine is a system of healthcare that emphasizes prevention and self-healing processes via the use of natural therapies. It is evidence-based, holistic medicine designed to be unique to each individual.

Prior to your initial consultation, I offer a 10-minute discovery call where we can talk about your presenting complaint, and briefly how I may be able to help you in achieving your goals. This is great for anyone who is on the fence about working with a naturopath.

In my practice, your initial visit is more than just a consultation; it's a deep dive into your health journey. We explore your symptoms, medical history, current medications, and lifestyle factors to understand the entirety of your health picture.

By the end of our session together, you'll receive personalized recommendations tailored specifically to your needs. This might involve immediate adjustments to your diet and lifestyle habits. In some cases, I may suggest targeted supplements or herbal medicine to support your journey to better health. *Please note that all supplements, herbal medicine, and testing are of additional cost.

 I will then craft a detailed treatment plan personalized to address your unique health concerns. We'll then discuss and refine this plan during your follow-up appointment, ensuring that you have a clear roadmap to achieving your health goals.

Your follow-up appointment is typically scheduled 2-5 weeks after your initial consultation, allowing us time to re-assess symptoms and or receive and review results from functional testing. During this session, we dive into your personalized treatment plan and check on your progress with any prescribed interventions. This plan serves as your roadmap to well-being, encompassing a range of details such as your health objectives, dietary advice, lifestyle adjustments, and, if necessary,  prescriptions for herbal remedies or nutritional supplements.

A 60 minute session is offered for those who feel they need more time to discuss their health concerns. This may be for the patient who is presenting with new symptoms that they wish to be addressed along with discussing any adjustments to treatment.

A 30 minute session is intended to monitor progress, address any acute symptoms, make minor adjustments to treatment, or get top-ups of a prescription.

My intention is to provide strategic supplementation and services for a limited amount of time as you regain wellness and vitality. Ideally, eventually you will be free of any and all supplements and only require maintenance. Furthermore, after treatment, you will have adopted healthy lifestyle, and dietary choices that will continue to sustain your health. I strive to instill effective self-care. All herbal medicine, supplements, and testing are of additional cost. That being said, to get you started on your journey back to health, my prices are as follows:

Initial Consultation: